We hope that we can help you in any way possible so you love your printer! In the event that you don't, this item must be reboxed and with all items accounted for in order to receive a full refund. If you have not taken advantage of our training package, we may suggest this before you consider a return. Shipping cost is the responsibility of the customer. Please see our address below for the shipping address. All refunds are subject to review of the items included in the box, and will be administered within 15 days of return.